When everything is critical, nothing is

Twenty questions on who owns what, and what it costs you when nobody does.

Think about the last time something broke at 3am.

How long did it take to find the person who could actually fix it? Not the person who got paged. The person who could fix it.

That gap is not a communication problem, and it is not a tooling problem. It comes from two decisions most organizations never actually made. What matters most, and who is accountable for keeping it up. A service catalog does not make either decision. It only records the ones you already made, which is why catalog rollouts stall out with metadata nobody trusts.

This diagnostic scores where you stand on both, across five dimensions: inventory, ownership, criticality, alignment, and enforcement. Twenty questions, about ten minutes. You get a score out of 100, a breakdown showing which dimension is dragging, and one thing to fix first.

It is a spreadsheet, so you can fill it in with your team and argue about the answers. The arguments are the useful part.

How exposed are you?

Twenty questions, about ten minutes, and you will know which dimension is costing you the most and what to fix first.